Terms of Warranty
Hey Citizen of the Republic,
Nu Republic believes in putting our citizens first and makes sure you feel valued at every point. We thank you for showing confidence in our products. To ensure a delightful product experience we recommend reading the Terms of Warranty carefully. Our customer care team is at your service always, to understand the product warranty period and conditions.
THIS WARRANTY IS SUBJECT TO THE FOLLOWING TERMS:
- Warranty is given only to the original purchaser of the product (“Customer”).
- Standard Warranty will be applicable for 6 months from the date of original purchase or 12 months from the date of import as mentioned on the import sticker on the box whichever is earlier. The customer has to present PROOF OF PURCHASE/INVOICE for claiming any warranty.
THE WARRANTY POLICY WORKS AS FOLLOWS:
- We will call you and understand the issue.
- We will then request you to dispatch the product to our National Service Centre in Delhi
- Once we receive the product, we will test, repair/replace and send the product back to you
- The whole process will take 7-10 days
TERMS AND CONDITIONS
For the entire Warranty Period, Nu Republic or its authorized representative will, at their discretion, repair or replace the defective product. Repair or replacement may involve the use of the same or equivalent reconditioned unit. Nu Republic will return the repaired product or can replace it with another same or equivalent product to the customer in full working condition. All replaced/faulty parts or components will become the property of Nu Republic.
The details of the service locations can be taken from our service helpline, It is the responsibility of the Customer to bring or send the product by courier to the Nu Republic Service Location at his/her own risk:
Location: NUWORLD RETAIL PRIVATE LIMITED
Plot No. 17-18, Pole No. 9, PO Dhoolsiras, Dwarka, Sec- 28,
Situated at Village Bamnoli, New Delhi, South West Delhi, Delhi, 110077
For any product repaired or replaced during the warranty period, the repaired or replaced product shall continue to be within the period of the original product.
THE WARRANTY WILL NOT BE APPLICABLE UNDER THE FOLLOWING CIRCUMSTANCES:
- The product code/serial number or warranty seal has been removed, erased, defaced, altered or illegible
- Deterioration of the product due to normal wear and tear
- Any use other than as mentioned in the user manual - rough handling, ingression or exposure to any kind of liquid (water, sweat, beverages, oils, etc.), exposure to moisture, dampness, or exposure to extreme environmental conditions (corrosion, oxidation), unauthorized repairs, use of unauthorized spare parts, accidents, forces of nature or any other action beyond the reasonable control of Nu Republic unless the defect was caused directly by defects in material or workmanship
- Any physical damage to the surface of the product including but not limited to scratches on the body parts
- Any defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the casing have been tampered with or any other evidence of tampering or the product has been used for equipment other than for which it is certified
- Kindly note that replacement can be claimed only ONCE during the entire warranty period.
Any claim under the warranty is subject to notification to Nu Republic for the alleged defect within a reasonable time of occurrence and in no event, later than the expiry of the warranty period. Nu Republic or any authorized partner will not be responsible for any kind of losses directly or indirectly resulting due to any loss of a customer due to a non-functioning product. Nu Republic’s obligation under this warranty shall be limited to repair or providing replacement of parts only.
The maximum claim entertained by Nu Republic will be subject to the maximum retail price of the product or purchase price (as per invoice) whichever one is lower. In the event of any unforeseen circumstances, such as the unavailability of certain spare parts, prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
Hope you have understood the Terms of Warranty. In case of any doubts, we are a call away:
Helpline Number: +91- 8826257630
Working Hours: Monday to Friday: 10:30 AM – 6:30 PM (except national and public holidays)