Headphones & Earphones
How can I identify my model?
As a general rule, you can find the model in the back of your device. It also can be found in the packaging and in the user manual.
Where can I find the serial number?
The serial number can be found in the packaging, you’ll recognize it because it is a 13 to 14-digit number.
How do I pair my device with external devices, such as my mobile phone or laptop?
To pair your Bluetooth device, it must be in pairing mode. To do this:
- Push and hold the Bluetooth button on the Bluetooth device for 5-7 seconds, until it starts flashing blue and red light rapidly.
- Make sure your external device is in search mode.
How to use the speakers in AUX Mode?
– Connect one end of the 3.5mm jack cable to the audio source
– Connect the other ends (Other end splits to two 3.5mm jack) of the cable to both the speakers.
What are the different LED indicators?
– Red LED glowing: Charging
– Red LED turns OFF: Full charge
– Red-Blue LED glows alternatively: BT Discover Mode.
– Blue LED blinks once in every 5 secs:- Earphone is connected to a device
Does the headphones/earphones have call function?
Can we control media playback with this headset?
Yes. You can Play / Pause, Toggle between Next / Prev. track.
How can we control the volume level?
Volume can be controlled by long pressing the “+” and “-” buttons on the earphone.
What is the distance range for the products?
The distance range is upto 10 m.
How to connect a mobile phone ?
When the speaker is in BT mode, search for nearby BT devices in your mobile. Tap the name “NuR_MusicB10” and connect it.
What are the different LED indicators?
– Red LED glowing – Charging
– Red LED turns OFF – Fully charged
– Blue LED blinks – Discover Mode.
– Blue LED Glows – Speaker is connected to a device
How to decrease/increase the volume level?
– Press and hold “-/+” to decrease/increase the volume level respectively.
What are the different modes in Nu Republic speakers?
BT/Micro SD card/USB/AUX
Is the battery time accurate?
– Approximate battery life. Higher volume means higher battery consumption.
Know your Account
How can I get in touch with you?
We are available to assist you from 10 AM- 6 PM, Monday to Friday. You can reach out to us at +91-8826257630 or email us at firstname.lastname@example.org for any queries, requests, complaints or just to say Hi!
Is my personal information secure? How can I edit my personal info?
It is absolutely secure, don’t you worry! We ensure that the data you have entered is strictly confidential. It’ll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit “My Account” to make the changes you want.
What if I forget my password?
Login with your registered email or phone number, click on forgot password. Select login with OTP, which you’ll receive on your phone and email both. Key-in the OTP, then you’ll get the option to set new password. There you go!
How can I reset my password?
You can change it by going to change password option in your account and updating it from there without any hassle.
How long will the delivery take?
It’s really quick! Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 2 – 9 working days. That still won’t stop us from trying to get you your order faster. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to check your emails and SMS for any such updates.
How can I track my order?
You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!
How much will the shipping cost me?
For orders below INR 1,000, we charge a fixed shipping fee of ₹100. Shipping for orders above INR 1,000 is free.
Will I have to be present to receive my own order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order twice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.
Can I change my delivery address or mobile number once the order has been placed?
Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
Do you deliver everywhere in India?
That’s the big dream and we’re sure we’ll achieve it soon! We strive to deliver to all the pin codes of India. At the time of placing the order, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.
Do you deliver internationally?
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.
What delivery carriers do you use?
At Nu Republic, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use the delivery services of Delhivery. Delivery partner details will be notified to you in advance.
Are your products genuine?
You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That’s the last thing you need to worry about!
What are the various statuses an order can have?
The various statuses are: Confirmed: This means that an order has been placed and the confirmation has been sent to you. Packed: This means that your order is packed and ready for dispatch. Dispatched: This means that the order is speeding towards you. Delivered: This means that the order has been delivered to you.
Can I cancel my order?
Yes! Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order.
What are the steps to be followed to cancel my order?
You can cancel your order by logging in to Nu Republic with your User ID and Password. Once you log in 1. Look to the top right corner of your screen 2. Click on My Account 3. On the next page that pops up, you’ll be able to see details of all your orders 4. Locate the “Cancel” button and click on it 5. Voila! The order has been cancelled
How long will refund take post cancellation?
We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment type used..
If you paid using your bank or e-wallet, it will reflect in the source account within 7 to 10 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.
Does Nu Republic assure of complete refund against my cancelled order?
Absolutely! Although we must add that cancellations are not a very happy thing for us.
The 'Cancel' link is disabled.
Well it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it’s supposed to on the website. Give us a call or send us an email and we’ll help in fixing it.
What is the Cancellation Policy ?
You can cancel your Nu Republic order before it gets packed. Cancellation is possible through the Website from your account in orders tab.
What are the various modes of payment at Nu Republic?
You can pay using payment methods:
1. Credit Card
2. Debit Card
3. Net Banking
Will I have to pay for any hidden costs like sales tax, OCTROI, etc?
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you’ve been bothered otherwise.
Can I pay using International Currency?
At this moment we accept only INR and NPR at Nu Republic
What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Give us a buzz and we’ll sort it together.
Does Nu Republic offer EMI payment option?
Unfortunately, at this time we only work on full payment mode.
Return and Refund Queries
How do I return my product?
You can return a product by talking to our customer care representative or by dropping a mail to email@example.com describing the issue that you're facing with the product with your invoice and product images/videos. The process will be as followed:
1. An email will be sent to our customer service.
2. A representative will get in touch with you to help you with the issue you're facing.
If the issue persists, you may need to send the product to our service centre for replacement.
What is your returns policy?
We accept return within 3 days of your purchase. Product will be returned only if there is no damage and box should not be broken.
Exchange will be given only if the product is covered under manufacturing defect (electrical damage, not switching on, no charging, USB cable broken or not working, etc.), no physical or liquid damage will be covered for exchange.
Does the returns policy change for any Nu Republic promotions?
At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible.
What if I don't like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! We have a very flexible policy where you can get in touch with us by giving us a call on +91 88262 57630 or by dropping a mail to firstname.lastname@example.org with your concern and we shall help you out.
Are there specific conditions under which the product returns may be rejected?
In case the 3 day period has elapsed, the return will be rejected. if the reason for return is “Change of Mind” or if you don’t need the product anymore or if the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected.
When is the refund for my return provided?
We deal with refunds on a case-by-case basis. Once we are satisfied with the reason, we would require your bank details and would process the refund duly within 2-3 days.
I haven't received my refund amount yet. Please help!
Once the returned product has been received by us, a refund should get initiated. Once initiated, it should reflect in your account based on your mode of payment.
My area is not serviceable for return, how do I return my order?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:
1. 3 days (for Digital products) from the date of delivery, we will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
b. Price Tag/Product box
c. Order ID written on a piece of paper.
SHIP TO: NUWORLD RETAIL PRIVATE LIMITED, Plot No. 17-18, Pole No. 9, PO Dhoolsiras, Dwarka, Sec- 28, New Delhi, South West Delhi, Delhi, 110077 Ph: +91-8826257630
4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
5. Give us 3-4 business day after receiving the product, to perform a quality check, post that we will process your replacement and inform you accordingly.
How much will I be refunded if I return a product and what is the mode of refund?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached! The mode of refund depends on the mode of payment for the order.
I paid for a Nu Republic order using E-wallet. If I return a product, where will I get my refund?
The amount paid for the product will be credited back to your E-wallet.
What do I do in case the 3 days period for returning has lapsed and there is an issue with my product?
Please get in touch with the customer care by dropping an email at email@example.com or call us at +91-8826257630 and we will help you to resolve the issue.
I'm having problems operating the product I received.
If there is a problem within 3 days of receiving the product, we shall try to help you fix the issue. If there is a problem highlighted after the returns period, please reach out to us through above mentioned details or as mentioned on the box.
I have received the product and haven't tampered the seal yet. Can I return the product?
Unfortunately, product will not be returned/exchanged for a change of mind.
For how long exchange period is valid?
Exchange will be valid for 6 months from the purchase date.